OUR APPOINTMENT SYSTEM

How do I book an appointment at Abersychan Surgery?

Please note that due to Coronavirus (COVID-19) we have temporarily suspended online
booking of face to face appointments and will be operating a telephone consultation based
system for the foreseeable future. PLEASE DO NOT ATTEND THE SURGERY IF YOU
THINK YOU OR A FAMILY MEMBER HAS SYMPTOMS OF CORONAVIRUS.

Once normal service has resumed the following explains how to access an appointment. You can book appointments online via My Health Online, by phone or face to face.

We reserve the majority of appointments for urgent problems, and at least 25% of our routine pre-bookable appointments with the practice nurse, phlebotomist (bloods) and GP are now available for you to book online via My Health Online .

Repeat prescriptions can also be ordered via My Health Online. Ask reception for details on signing up .

Care Navigation

The time you have to wait depends on your type of problem and the urgency. If you are unsure of the options available to you, please allow our reception staff to help you find the most appropriate clinician (this may not always be a doctor or nurse).

Types of problem
Emergency – (eg recent injuries, chest pain, shortness of breath, severe abdominal
pain etc) Attend the Emergency Department or Minor Injury Unit not the GP Surgery.
Urgent – problems which need to be addressed usually within 24 hours (eg
worsening infections, unwell children). Urgent problems can not wait for your usual or favourite clinician to become available. Many of our urgent appointments need to be triaged (prioritised for urgency) via a GP or nurse phone call first. Many of these can be dealt with by phone.

Routine – problems which are unlikely to quickly worsen and can be dealt with over
the next few days and weeks (eg arthritis pains, stable mental health problems, fit
notes for work, medication reviews and queries, chronic disease reviews etc).
Continuity with the same clinician may be helpful but not always necessary. Welsh
Government suggest routine appointments should be provided within 2-6 weeks.

Appointment types
● Practice Nurse and Advanced Nurse Practitioner- many problems including minor
illness, suspected urine infections, coughs, skin infections, contraception checks,
chronic disease reviews (eg asthma, COPD and diabetes), complex dressings.
● Healthcare Support Worker- B12 injections, ECGs, simple dressings.
● Phlebotomist- blood tests (only if this has already been ordered by GP/nurse), blood
pressure check, weight/BMI, tests in preparation for your medication review with GP
● Telephone appointment with GP- these are available every day (lunchtime) for
many routine problems which do not need a physical examination. If you need to be
seen face to face the GP will arrange a suitable appointment. A good option if you
feel the problem can only be dealt with by your usual GP.
● GP face to face appointment- reserved for the most complex problems and those
which are likely to need an examination.

Coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus
  • in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on nhs.uk
  • you've been in close contact with someone with coronavirus

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

In Scotland call your GP or NHS 24 on 111 out of hours.

In Wales call 111 (if available in your area) or 0845 46 47.

In Northern Ireland call 111.

For region specific information and advice in:

Further information and details of how to self-isolate are available on nhs.uk.