Call Torfaen

Torfaen County Borough Council can be contacted to arrange support with food, prescriptions and other essential needs. They may provide this through their staff teams and volunteers or by signposting you to other local organisations that can help.

Telephone 01495 762200 8.30am to 5.00pm Monday to Friday


Bron Afon Community Housing

Area Community Housing Officers listed below, contact 01633 620111 or visit where you can complete a call back form for non-urgent requests or use Live Chat


Connect with community volunteers on Facebook Blaenavon Coronavirus Help

Healthy Blaenavon Officer can support with a range of enquiries including housing, employment, food bank, mental health and loneliness. Contact Rebecca Smith through the Healthy Blaenavon Facebook page or on 07847 253617

Bron Afon                 Community Housing Officer                                                                                           Tel:01633 620111

Abersychan, Talywain, Garndiffaith & Varteg

Connect with community volunteers on Facebook Pontypool COVID 19 help group  

Garnsychan Partnership: 07519 581 862 or find us on Facebook

  • Free daily service, delivering medication supplies in our ward to take the pressure off Abersychan pharmacy for the foreseeable.
  • Food packs for families and elderly
  • Van delivery service for doorstop food deliveries
  • Activity packs for families with children
  • We are offering a friendly phone call service to anyone who is isolated and would like some virtual company up to three times a week to every resident who would like the service.
  • Over the phone and online support with ESA and universal credit applications
  • Foodbank and emergency fuel support

Noddfa Church provides Foodshare for anyone struggling to feed themselves and their families. Contact Pastor John on 01495 448902, find them on Facebook or

Bron Afon                 Talywain, Varteg,         Garndiffaith     Tel:01633 620111 Abersychan    Tel:01633 620111


Pontypool, Pentwyn, Pontnewynydd, Wainfelin, Trevethin, St Cadocs and Penygarn

Connect with community volunteers on Facebook Pontypool COVID 19 help group  

TRAC 2                                                                          01495 764078 or find us on Facebook

  • Over the phone guidance on the current situation and financial advice
  • Referrals for food delivery packages
  • Emergency supplies (vulnerable individuals/families and elderly only)
  • Form filling over the phone such as PIP, ESA and LCW
  • Universal credit applications
  • Applications for emergency gas and electric
  • Discretionary Housing Payments to help towards rent payments
  • Council Tax advice
  • Help applying for free school meals (eligibility checked)
  • Forms arranging for free school meal deliveries


*TRAC2 staff and volunteers adhere to all government guidelines on safe distancing. Even in the offices, 3 metre safety distancing rules are in effect at all times.

Any deliveries will be left on the doorsteps after the door has been knocked and the deliver will wait to ensure it’s been accepted.

We cannot allow public access to our offices so all support will be given over the phone only.

New Inn

Connect with community volunteers on Facebook New Inn Coronavirus Community Support


Connect with community volunteers on Facebook Griffithstown Coronavirus Community Support Group

Griffithstown Baptist Church provide a dedicated phone for people who need to talk to help combat loneliness. They are able to offer practical help where they are able and where it is safe. The Ministers Jon Dickerson and Tania Vaughan and volunteers are DBS checked and have safeguarding awareness.

Call 07539 521642.

Bron Afon                 Pontnewynydd,                                                                                    Central Pontypool     Tel:01633 620111 


New Inn & Griffithstown Tel:01633 620111



St Cadocs and Penygarn        Tel:01633 620111

Free School Meal Direct Payment Scheme

From the 6th April the lunch box will be replaced by a direct payment into your bank account. This will be the equivalent to the cost of your child’s free school meal and will be paid on a weekly basis. Everyone claiming Free School Meals will need to register for Free School Meal Payments (during the Coronavirus pandemic) in order to receive this payment. For more information contact:

Call Torfaen

Tel: 01495 762200


Age Cymru is offering a check-in-and-chat telephone service for the over 70s in Wales who live alone.

Anyone over 70 in Wales can register free of charge, to receive a regular telephone call from us in either English or Welsh. All you have to do is call Age Cymru Advice on 08000 223 444 or email us on Please ensure you include the following information in your email. This will help us deal with your registration more efficiently.

  • Name
  • Address
  • Telephone Number
  • Please let us know if you are over 70
  • Do you require a call in Welsh or English
  • An emergency contact – who do you want us to contact in an emergency
  • Password: our staff member will say your chosen password at the start of every call. This is to give you peace of mind so you know that you are speaking to an Age Cymru staff member

Age Connects Torfaen                                                                             01495 769264

Information & Advice Line open Monday – Friday from 10am-3.00pm.

A free independent and confidential general advice service to Torfaen residents aged 50 plus, their families, carers and professionals.

Citizens Advice provide information and advice on a range of issues including money, benefit, housing or employment problems. They are not offering face-to-face appointments during the COVID 19 outbreak but can be contacted on the following numbers:

To speak to an advisor       0300 330 2117

Help to Claim Line               0800 0241 220

Consumer Help Line           0808 223 1133

Pensionwise                         0800 138 3944

For advice about anything else call Adviceline Wales on 03444 77 2020

You can also access advice from

Gateway Credit Union                                              Tel: 01495 742500.

  • Still lending to new and existing members, where we are confident that they have both the ability and intention to repay any loans. Applications are being taken online and by phone.
  • For members who work for our payroll partners, we continue to offer our Fast-track Payroll Loans, with up to £500 available on production of their latest payslip.
  • Offering Change Accounts for members, which is particularly useful for people who have always drawn cash at the Post Office and are now finding that they require a debit card for the first time. The Change Account offers a prepaid Mastercard debit card with a unique sort code and account number for payments, and mobile-friendly budgeting and bill payment tools. It does require a mobile number and email address, but doesn’t need a credit check, and we can work with you to verify ID. More details and the fee structure are on our website.
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Coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus
  • in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on
  • you've been in close contact with someone with coronavirus

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

In Scotland call your GP or NHS 24 on 111 out of hours.

In Wales call 111 (if available in your area) or 0845 46 47.

In Northern Ireland call 111.

For region specific information and advice in:

Further information and details of how to self-isolate are available on