ABERSYCHAN GROUP PRACTICE
Information for Patients
Abersychan Group Practice
Telephone: 01495 – 772239
Fax: 01495 – 773786
Out of Hours: 01633 744 285
NHS Direct: 0845 46 47
Please keep this booklet near your telephone
THIS INFORMATION CAN BE PROVIDED IN OTHER FORMATS IF YOU WISH PLEASE CONTACT THE PRACTICE MANAGER FOR FURTHER INFORMATION
Latest Update: 4th January 2017
The Practice Staff
Seeing your Doctor
Making an Appointment
Duration of Appointment
Failure to Attend Appointments
How to Contact your Doctor
Patients Preference of Practitioner
Patients Not seen within 3 years
Patients aged 75 and over
Change of Address
Private Medical Examinations
Access to Medical Records
Standards of Care
Practice Confidentiality Policy
Putting Things Right
Protection and use of your information
My Health Online (MHOL)
Influenza and Pneumonia Vaccine
Useful Telephone Numbers
Diane M Edwards (Female)
BSc MBBS MRCGP DCH DRCOG (London 1989)
Francisco R Machado (Male)
BSc MBBS MRCGP MRCP DCH DRCOG Dip. Med. Ed (London 1987)
Stephanie Balboa (Female)
MB BS DCH MRCGP (London 1991)
Geraint Jenkins (Male)
MB Ch.B DRCOG DFFP MRCGP (Leeds 1995)
Deborah Evans (Female)
MBBCh MRCGP DCH DFFP (Cardiff 1995)
Sian Eleri Roberts (Female)
MBBch BSc(Hons) MRCGP DCH DRCOG DFFP (Cardiff 1996)
Reji Paul (Male)
MB BS MD ( General medicine ) MRCP (UK) MRCGP DFSRH (India 1998)
Viggy Palaniswamy (Female)
MBBS MRCS MRCGO (India 1996)
Tany Beer (Female)
BA MBBS DCH MRCGP
We are a GP training practice. Each year a fully qualified Doctor with experience in hospital medicine who is preparing to become a general practitioner joins the practice and spends up to a year working with us, sharing all aspects of medical care with the partners. We welcome the fresh ideas and the enthusiasm they bring to our team.
Occasionally, Medical Students or Nurses training to become District Nurses, Health Visitors or Community Midwives may also spend time with the practice.
The Practice Staff
Practice Nurses Natalie Price RN
Andrea Hitchman RN, RMN, DN
Tracy Williams RN
Our Practice Nurses see patients by appointment. They are involved in all the screening programmes as well as taking blood samples, ear syringing, routine blood pressure checks, undertaking cardiograms and cervical smears. They can offer advice on numerous health topics. They also assist in all the chronic disease and health promotion clinics that are run, and are competent at carrying out general health checks
District Nurses (DN’s)
The DN’s care for patients who need nursing at home and are based at Blaenavon. They can be contacted by leaving a message at reception or by telephone on: 01495 790 346. Out of hours telephone number: 01495 745 656
Health Visitors Helen Parton RN, HV, RMN, DN
The health visitors have special responsibilities to mothers and children and are based at Garndiffaith Health Centre. They can be contacted by leaving a message at reception or by telephone on: 01495 – 772056.
Phlebotomists Rhiann Jones
Health Care Support Workers Rhiann Jones
Practice Counsellor Emma Cranshaw
The counselling service can help with a range of problems including depression, anxiety, low self-esteem, bereavement, family and relationship difficulties, problems at work or worries about illness. The service can be accessed by GP referral.
Practice Manager Ian McLeish
Assistant Practice Manager Karen Martin
Our Practice Manager oversees the day-to-day administration and smooth running of the practice.
Medical Secretary Johanna Silver (Head of Department)
Audio Typists Lorraine Loder
Prescribing Clerk Linzi Sanders
Senior Receptionist Heather Williams
Receptionists Angela Cross
The practice employs Receptionists and Secretaries to deal with your enquiries and requests as efficiently as possible whilst respecting your confidentiality.
SEEING YOUR DOCTOR
The Main Surgery
The main surgery at Abersychan is where most of the administration work, special clinics and nursing are carried out but, in addition to the services and times of surgeries advertised, the practice also operates a more limited service from our branch surgery at Garndiffaith.
Abersychan Surgery – Old Road, Abersychan, NP4 7BH
Abersychan surgery is open from 8:00am until 6:30pm Monday to Friday, however, please note that the door may occasionally be closed during lunch from 1.00pm – 2.00pm with advanced permission from the Local Health Board. This enables the Surgery to carry out essential GP / Staff training. The telephone system shall remain open to callers. The surgery has access for the disabled. A notice shall be displayed.
Garndiffaith Surgery – Stanley Road, Garndiffaith, NP4 7LY
Telephone number (01495 – 772 231)
Surgery Opening times are as follows:
Monday 9.00 – 12noon 3.00 – 6.00pm
Tuesday 9.00 – 12noon pm CLOSED HALF DAY
Wednesday 9.00 – 12noon 4.00 – 5.00pm
Baby Clinic 2.00 – 4.00pm
Thursday 9.00 – 12noon 3.00 – 6.00pm
Friday 9.00 – 12noon 3.00 – 6.00pm
During out of hours, an answering machine will give you the telephone number to ring to contact our main site in Abersychan. This surgery also has easy access for the disabled.
Trevethin Surgery – Folly Road, Trevethin, Pontypool NP4 8DJ
Trevethin surgery is a small Nurse Practitioner Surgery (No Doctor available) which is able to give extra Nursing support to the Abersychan Group Practice. This Surgery is for patients from the Trevethin area only. All enquiries must go through the main Surgery in the first instance.
This surgery also has easy access for the disabled
MAKING AN APPOINTMENT
This Practice runs an appointment system. You can make an appointment with either a GP, Practice Nurse or Phlebotomist in person at the surgery during the surgery hours or by telephone. Our current system has been running since June 2013 and has reduced our DNA’s (patient’s who make appointments and fail to turn up) by an average of 250 per month. The appointment system enables patients to phone in on the morning (you are advised to call as soon after 8am as possible, as the appointment slots fill very quickly) to enable you to get an appointment time with a GP on the same day. On a daily basis, we open up half of our appointments 2 weeks in advance, whilst the others are kept for “same day” appointments. Our appointment system is in line with the General Medical Services (GMS) contract that is in place between the practice and the Local Health Board.
GP Appointment Times at our Abersychan site are as follows:
Monday 8:30am – 12:30pm 3pm – 6pm (this includes Urgent Medical appointments)
Tuesday: 8:30am – 12noon 3pm – 6pm (this includes Urgent Medical appointments)
Wednesday 8:30am – 12noon 3pm – 6pm (this includes Urgent Medical appointments)
Thursday 8:30am – 12noon 3pm – 6pm Urgent Medical Clinic held at Garndiffaith
Friday 8:30am – 12noon 3pm – 6pm (this includes Urgent Medical appointments)
GP Appointment Times at our Garndiffaith (Branch) site are as follows:
Monday 9am – 12noon (split between pre-book and book on the day) 3pm-5pm
Tuesday: 9am – 12noon (split between pre-book and book on the day) Urgent Clinic held at Abersychan
Wednesday 9am – 12noon (split between pre-book and book on the day) 3pm-5pm
Thursday 9am – 12noon (split between pre-book and book on the day) 3pm-5pm (URGENT Clinic)
Friday 9am – 12noon (split between pre-book and book on the day) 3pm-5pm
Under the terms of the General Medical Services (GMS) Contract that came into effect on 4 Apr 04, we must provide the following Service:
1. A patient requiring immediate treatment must be seen by the first available Health Care Professional (NOT your favoured GP) within 24hours (This may mean that a patient has to sit and wait on a “first come first served” basis). Life Threatening cases should be immediately directed via the Emergency 999 Service.
2. The Practice should be able to provide pre-booked appointments with the first available Health Care Professional up to 2 weeks in advance. It is understood that these appointments shall fill up quickly during the day and a patient trying in the afternoon may be asked to call back the next working day.
3. The Practice should be able to provide an appointment with the Health Care Professional of “their choice” within 4 weeks. This time may have to be extended due to Bank Holidays, Personal Holidays etc. Please note that it is sometimes difficult to get hold of the GP of your choice due to very high demands of patients trying to see their favourite GP. Please however bear in mind that because we can only open our computer system 2 weeks in advance, you may be asked to call back on another day to book in advance. We shall try our utmost to get you in to see the GP of your choice as quickly as is possible but ask that you do not take your frustrations out on our Reception Staff. If you think that we are failing to meet the above criteria, please ask to speak to the Practice Manager, who will be happy to meet with you.
If you find that you cannot keep your appointment, please let us know at the earliest opportunity. This will enable the Reception Staff to offer this appointment to someone else.
If all routine appointments are taken, but you feel you must be seen on the same day, please let the receptionist know and you will be seen by the first available GP. However, please keep in mind that you may be in a long queue and is on a “First Come, First Served” basis.
In life-threatening Emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains, TELEPHONE 999 IMMEDIATELY!!!!
DURATION OF APPOINTMENTS
Under the Terms of the General Medical Services (GMS) Contract, Surgery appointments are for 10 minutes. If you are trying to book an appointment for other members of your family at the same time, please make the Receptionist aware of this and they can give each member of your family a separate appointment. Please note, that if you see the GP with more than one ailment, this will mean that it has a “domino effect” on all other booked appointments and this is why the GP’s are often running late.
FAILURE TO ATTEND PRE-BOOKED APPOINTMENTS (DID NOT ATTED (DNA))
As you can probably imagine, it is sometimes very hard to get hold of an appointment at either Abersychan or at our branch site at Garndiffaith. This can lead to the frustration of fellow patients who cannot book to see a GP, whilst at the same time; other patients are failing to turn up for one they have booked in advance.
The Aneurin University Bevan Health Board (ABuHB) ran a DNA survey of our practice in 2008 and discovered that we had an average of 359 patients per month failed to attend (DNA) appointments within the surgery. This made us think about the way our Appointment System was run. We changed our system in June 2008. Recent surveys (June 2015) have shown that we have reduced our DNA rate to approx 110 per month (GP appointments only). This is still a problem but it clearly shows that because of the way we run our appointment system, there are now an extra 249 patients who can book appointments with our GPs.
We are not permitted to fine patients who DNA, as some patients have requested us to do. We must adhere to strict guidelines on dealing with these patients. The policy we need to adhere to is as follows:
Find below a list of what shall happen to Patients who fail to attend a Pre-Booked GP / Nurse appointment
DNA 1. This shall be placed on the Patients notes for further information and can be used as evidence of a DNA.
DNA 2. After the second DNA within a 12 month period, a letter shall be sent out to the Patient reminding them of what could happen to them if they fail to attend for a third time within the same 12 months.
DNA 3. The patient shall be sent a letter informing them that they have been taken off our practice list and that they should contact the LHB if they require any further information on how to find another practice.
Home Visits are at the discretion of your Doctor. Please do not ask your Doctor to call unless the patient is genuinely too ill to come to the surgery. A rash or temperature does not prevent patients coming to the surgery and will not endanger others. Simply tell the Receptionist on arrival and you can be placed in a separate room away from other patients.
Where the condition of the patient DOES require a Home Visit, please ring before 10.30am. You will be asked for some information about your problem and also a telephone number at which you can be contacted. This is so that we can arrange our visits in order of priority.
All our Receptionists are trained to gain the relevant information that is required for the Doctor to make a decision on whether or not a Home Visit is required. The Receptionist shall pass on the information to the Doctor at the earliest opportunity.
The Doctor may call back prior to making the Home Visit to gather more information.
HOW TO CONTACT YOUR DOCTOR
All consultations are by appointment which can be made in person or by telephone between 8.00am and 6.30pm. Patients who need to be seen urgently will always be seen at the end of AFTERNOON Surgery. Some problems can be resolved over the telephone. Please telephone the surgery and leave your telephone number and a Healthcare Professional (either a Nurse or a GP) will call you back at the earliest opportunity (usually around or just after lunchtime). Please remember to switch off your answer phone.
To join the Practice, please visit either of the two surgeries and complete a Form GMS1 (Family Doctor Services Registration)
Where patients are requesting to join the Practice list, the Practice does not discriminate on the grounds of:
1. Race, gender, social class, age, religion, sexual orientation or appearance.
2. Disability or medical condition.
When you register with us, you will be interviewed by a Practice Nurse and asked to complete a questionnaire on your personal history to assist in giving you treatment until your records are received from your previous doctor. You will also be given a health check.
You will be asked to produce evidence of residency at that address (Bank / Utility statement etc,). This is a request by the Registrations Department at the Health Board and not the Practice.
PATIENTS PREFERENCE OF PRACTITIONER
When a patient requests to see a GP of their choice, under the General Medical (GMS) Contract 2004, they can expect to wait up to 4 weeks.
PATIENTS NOT SEEN WITHIN 3 YEARS
A registered patient who has attained the age of 16 years but has not attained the age of 75 years and has attended neither a consultation with, nor a clinic provided by, the Practice within a period of three years may request a consultation.
PATIENTS AGED 75 AND OVER
A registered patient, who has attained the age of 75 years and has not participated in a consultation with the period of twelve months, may request such a consultation. The consultation may take place in the home of the patient where, in the opinion of the Doctor, it would be inappropriate, as a result of the patient’s medical condition, for them to attend the Practice premises.
CHANGE OF ADDRESS
Please notify us of a change of your address / name or contact telephone number. Unless you do this, the Aneurin Bevan Local Health Board (ABLHB) may remove your name from our list of patients. We also need to register newborn babies
as soon as possible.
PRIVATE MEDICAL EXAMINATIONS
Medical examinations for special purposes, such as fitness to travel, pre-employment, insurance, driving medicals etc are undertaken at the practice. A fee will be payable. Please contact the surgery to make an appointment. Fees are clearly displayed in the Reception area.
There is Wheelchair access to both buildings through the main door. A disabled patients’ WC is provided near the entrance. Tactile signs have been introduced throughout the buildings. Some Staff have received training in communication with patients who are deaf or hard of hearing. Please ask at reception if you require their assistance.
We are a fully computerised surgery and, for your safety, all routine prescriptions are produced on our computer. We require AT LEAST 48 hours’ notice (more if you enclose a stamped addressed envelope for us to post it to you) so you should get the request to the surgery 5 DAYS before you run out. The reason for this is to enable the Doctors and Staff to adequately monitor your prescription and make sure that you are not having inappropriate medication that may be harmful to your health in the long run. If you require your medication early, the reason why must be written on the request. Please ensure you clearly mark the required medication.
To avoid errors occurring, we DO NOT accept requests over the telephone for prescriptions.
Specimens for the hospital laboratory are collected from Abersychan Surgery at 1.00pm. All specimen containers must be marked with at least the patients’ full name and date of birth. Please ring for the results after two working days after 1pm. If the result requires any follow up, you will be asked to make a further appointment. Please ensure that you keep this appointment.
The aim of promoting health is to try to identify risk factors at an early stage and prevent them from causing ill health. For this reason we will ask about drinking and smoking habits and measure your blood pressure and weight from time to time. This is especially wise in people with a family history of heart disease, diabetes or stroke.
ACCESS TO MEDICAL RECORDS
Patient records are only available to the Doctors and attached Staff in the Practice, who have signed up to a Patient confidentiality clause in their contracts. No information will be given to any other person without the patient’s prior consent. Please do not ask for information about other patients, even relatives, as we are unable to give it.
Patients, and in some cases their representatives, have, under the Data Protection Act 1984 and Access to Health Records Act 1990, a right of access to manually held or computerised medical records which contain information about them.
There is an administrative charge for this service.
If you give permission for a medical report for life insurance or employment, the Doctors are obliged to include all the relevant information in the medical records. As a result of the Access to Medical Reports Act 1988, any patient is entitled to see a medical report relating to themselves for employment or insurance purposes. Prior notice of this is needed and 21 days is given in which to make your comments before the report is sent. Under the Data Protection Act, patients are entitled to request a copy of their computerised summary sheet. If you require a copy please inform reception. There is a fee for this service.
At this point, we would wish to remind you that when you sign a Declaration to Release Medical Information, that you are giving permission to that company to look at ALL your Medical Records. For example, if you are making a claim for Whiplash due to an accident 2 months ago, are you happy that this firm now know about other conditions you may have suffered from many years ago? You may wish to sign up ONLY for the release of Medical Records that relate to the injury being claimed for. READ THEIR FORMS CAREFULLY.
Some Insurance Companies / Solicitor’s often send us a photocopy of your “Consent to Release” form. Please note that we must have an original signature from you prior to us releasing this information. Kindly remind them of this or it will delay the release of your information.
STANDARDS OF CARE
The practice is devoted to achieving and maintaining a quality health service to meet your requirements.
PRACTICE CONFIDENTIALITY POLICY
Confidentiality is the cornerstone of Healthcare and central to the work of everyone working at Abersychan Group Practice. All information about patients is confidential; for the most sensitive diagnoses, to the fact of having visited the surgery or being registered at the practice. The duty of confidentiality owed to a person under 16 is as great as that owed to any other person. All patients can expect that their personal information will not be disclosed without their permission except in the most exceptional of circumstances, for example when someone is at grave risk of serious harm.
Breach of confidentiality could include telling a relative that a member of their family is or has been on the premises. A patient is entitled to enter our premises without a member of Staff passing on information about them and breaching their confidence. Put yourself in their shoes – If you didn’t want a member of your family knowing that you were at the surgery, how would YOU like it if we passed on this information about you against your wishes?
Please DO NOT ask a member of Staff to break the Law (The Data Protection Act).
Putting Things Right
If you have a complaint or concern about the service you have received from the Doctors or any of the Staff working in this practice, please let us know. We operate a Practice Complaints (also known as Putting Things Right) procedure as part of a NHS system for dealing with complaints. Our complaints system meets the national criteria as set out in the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.
Who should I talk to about my concern?
If you feel able to do so, the best place to start is by talking to the staff who were involved with your care and treatment. They can try to sort out your concern immediately. If this doesn’t help or if you do not want to speak to staff who provided the service, then you can contact the Aneurin Bevan University Health Board (ABuHB) Community Health Council (CHC) for advice on 01633 838516.
Complaints should be addressed to Mr Ian McLeish the Practice Manager or Dr DM Edwards the Senior Partner at:
Abersychan Group Practice
NP4 7BH Tel: 01495 772 239
The timescales to raise a concern is 12 months (if a longer period of time has passed, it may still be possible to deal with the concern if there are good reasons for the delay).
The Practice shall acknowledge a concern within 2 working days.
The Practice then has 30 working days for a final response, and if we are unable to respond within that timescale, we will explain the reasons why and let the complainant know when to expect a reply.
A ZERO TOLERANCE policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service. The Staff in Abersychan Group Practice have the right to do their work in an environment free from violent, threatening and abusive behaviour and everything will be done to protect that right.
At no time will any violent, threatening or abusive behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and shall make arrangements for you to be removed from our patient list.
You will be treated as an individual and will be given courtesy and respect at all times.
You have the right to be treated confidentially.
Respect of religious and cultural beliefs will be honoured.
We will answer the telephone courteously and as promptly as possible.
You have a right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A small charge will be made.
Home visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the Doctor. Please note that a Home visit will only be given to a patienr with medical needs and not due to the fact they do not have a car.
We may give you test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient, you will be offered a health check with the nurse, and asked if you will nominate your Ethnic Category. This information is required by the Welsh Assembly Government.
If your doctor believes that you need a second opinion, then they will arrange this.
You will be given a time to see a doctor in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Repeat prescriptions will normally be ready within 48 hours from the surgery, or 72 hours for collection from a local pharmacy following your written request arriving at the surgery. We are not allowed to accept requests over the phone.
Routine referral letters for hospital appointments will normally be despatched within three working days of the referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.
If you are 75 years or older, you will normally be offered an annual health check.
Register to a GP – You have the right to register with a GP if you live within the GP’s catchment area even if you come from abroad. You can choose which GP you want to be registered with. If a GP refuses to accept you, they must have reasonable grounds for doing so, and must give you their reasons in writing
Choosing a GP – You can get a list of local GPs from your local HealthWatch or from NHS Choices at www.nhs.uk. The list may also contain information on whether any alternative therapies are available within the practice. It may also give details of surgery hours, whether there is an appointment system and whether there are any special clinics run at the surgery.
Treatment from a GP – You are entitled to treatment from a GP at the surgery where you are registered. You have no automatic right, however, to see your own GP. A GP must provide any treatment which is immediately necessary in an emergency, even if you are not registered with them.
Second Opinions – You can ask your GP to arrange a second opinion either from a specialist or another GP. However, the GP does not have to do this if they do not think it necessary. You have no right to a second opinion.
You do have the right to see a GP competent to deal with your particular case. If a GP refers you for a second opinion, you cannot insist on seeing a particular practitioner. However, you should not be referred to someone you do not wish to see.If the GP refuses to arrange a second opinion, you may wish to change your GP.
GP Charges – There is no charge for basic GP treatment for NHS patients who live in the UK. There are charges for visitors from overseas, except in the case of an emergency. There may also be charges for certain services, for example, check-ups for employees and vaccinations for travelling abroad.
PROTECTION AND USE OF YOUR INFORMATION
We ask for information about you so that you can receive the best possible care and treatment. We keep this information, together with the details of your care, to ensure that your doctor or nurse has accurate and up to date records.
There are times when we have to pass on information about you to other people such as hospitals, Social Services or the Primary Care Trust. This is always done confidentially or by removing your identifying details when they are not essential.
Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. We hold computerised patient information, registered under Data Protection Act.
MY HEALTH ONLINE (MHOL)
My Health Online (MHOL) is a new online service brought to you from NHS Wales. MHOL Offers patients the convenience to book appointments using the internet.
Abersychan Group practice also gives the patients the option to Cancel appointments and also order repeat prescriptions.
To protect patient confidentiality, you must provide documents so we can make sure you are who you say you are. This is a requirement from NHS Wales and not the practice.
When you next visit the practice, please pick up the appropriate forms (one for each member of the family), which should be completed and returned to the practice along with identification (preferably Photo ID incl driving licence or passport).
You will be given an activation code, which must be used within 48hrs to activate your account. If you are having issues, you should contact Reception in the first instance. Depending on the problem(s), you may be given another number to contact an IT Engineer within the NHS who will be able to help you out.
Children: The current recommended schedule is:
When to Immunise Diseases Protected Against Vaccine Given Immunisation Site
2 Months Old Diptheria, Tetanus, Pertussis, Polio and Haemophilus Influenzae type b (Hib) DTaP/IPV/Hib
Pneumococcal infection PCV (Prevenar) Thigh
3 Months Old
Diptheria, Tetanus, Pertussis, Polio and Haemophilus Influenzae type b (Hib) DTaP/IPV/Hib
Meningitis C MenC (Menjugate, Meningitec or Neisvac C) Thigh
4 Months Old Diptheria, Tetanus, Pertussis, Polio and Haemophilus Influenzae type b (Hib) DTaP/IPV/Hib
Meningitis C MenC (Menjugate, Meningitec or Neisvac C) Thigh (2.5cm from Pediacel injection)
Pneumococcal infection PCV (Prevenar) Opposite thigh
Around 12 Months Old Hib/MenC Hib/MenC (Menitorix) Thigh
Around 13 Months Old Measles, Mumps & Rubella MMR (Priorix or MMR II) Thigh
Pneumococcal infection PCV (Prevenar) Thigh
3 Years 4 Months to
5 Years Old Diptheria, Tetanus, Pertussis and Polio
(dTaP/IPV or DTaP/IPV) dTaP/IPV (Repevax)
DTaP/IPV (Infanrix – IPV) Upper Arm
Measles, Mumps & Rubella MMR (Priorix or MMR II)
(Check first dose has been given) Upper Arm
13 – 18 Years Old Tetanus, Diptheria & Polio Td/IPV (Revaxis), and check MMR Status Upper Arm
Seasonal Influenza and Pneumonia Vaccine
In accordance with Department of Health (DoH) guidelines, we recommend a Seasonal Influenza plus pneumonia vaccination for patients with diabetes, chronic heart, lung or kidney disease and residents of nursing and residential homes. The vaccination is available from the start of October; please contact reception or the practice nurses for further details.
Many patients have concerns about the risk of picking up an infection whilst visiting their GP’s Surgery.
Abersychan Group Practice monitors various infections.
One of the main ways of reducing the risk of infection is by hand washing.
Patients are advised to wash their hands
• after using the toilet
• before eating
• After touching any dressings.
USEFUL TELEPHONE NUMBERS
Abersychan Surgery………………………. 01495 – 772 239
Garndiffaith Surgery………………………. 01495 – 772 231
Trevethin Health Centre………………….. 01495 – 752 509
Aneurin Bevan Local Health Board……… 01495 – 332 200
NHS Direct………………………………… 0845 46 47
Gwent Out of Hours Service……………. 01633 – 744 285
District Nursing Team…………………… 01495 – 796 308 / 796 304
District Nursing Team (Out of Hours)….. 01495 – 745 656
Royal Gwent Hospital……………………. 01633 – 234 234
Neville Hall Hospital………………………. 01873 – 732 732
County Hospital………………………….. 01495 – 768 768
Ysbyty Ystrad Fawr (Ystrad Mynach)… 01443 – 802 200
Llanfrechfa Grange Hospital………….…. 01633 – 623 623
Talygarn Unit…………………………….. 01495 – 765 768
Boots………………………………………. 01495 – 483 309
Well (Co-op) Garndiffaith………………… 01495 – 772 711
Bowens Trevethin………………………….. 01495 – 763 431
Howard & Palmer Blaenavon……………… 01495 – 790 594
Norman Evans New Inn…………………… 01495 – 763 504
Lloyds Pontypool………………………….. 01495 – 762 502
Lloyds Griffithstown……………………… 01495 – 763 960
Mayberry Pontypool………………………. 01495 – 750 095
Abersychan Pharmacy…………………….. 01495 – 773 160
Other Useful Numbers
Blood Donor Telephone Service………….. 08457 – 711 711
ABHB Community Health Council………. 01633 – 838 516
Gwent Health Promotion Service………….. 01495 – 768 763
NHS Smoking Helpline………………… 0800 – 1690 169
Organ Donor Line………………….. 0845 – 6060 400
YOU SHOULD KEEP THESE NUMBERS CLOSE TO YOUR PHONE