Blog Archives

NEW TELEPHONE SYSTEM

Please be awre that we have now installed a new telephone system into both our Abersychan & Garndiffaith sites. We ask that when you call, you listen to all of the options given to you, as you can now (depending

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My Health Online (MHOL)

MY HEALTH ONLINE (MHOL) My Health Online (MHOL) is a new online service brought to you from NHS Wales. MHOL Offers patients the convenience to book appointments using the internet. Abersychan Group practice also gives the patients the option to

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NEW GWENT OUT OF HOURS CONTACT NUMBER

WITH IMMEDIATE EFFECT, THE CONTACT NUMBER FOR GWENT OUT OF HOURS IS NOW: 01633 744 285 NHS WALES DIRECT REMAINS THE SAME: 0845 46 47 PLEASE ADD THIS NEW NUMBER TO YOUR MOBILE PHONE CONTACT LIST / TELEPHONE DIRECTORY etc.

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REPEAT PRESCRIBING

Due to Patient Safety issues, we employ a Prescribing Clerk. This person is the only person in the practice who will be dealing with all aspects of repeat prescriptions apart from our GPs. No other member of staff has the

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YELLOW FEVER VACCINES

With immediate effect, this surgery is no longer a designated Yellow Fever (YF) vaccination centre. This means that although we can still administer travel vaccinations, we are no longer allowed to administer the YF vaccine. Our Practice Nurses can still

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NURSE TRIAGE SYSTEM

Our Nurse Triage system works as follows: Each morning, once all the “Same Day” appointments have been given out, you may be offered a “Telephone Call Back” from our Practice Nurse. You will be asked for a short reason as

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Making Informed Decisions

Our Clinicians provide their patients with sufficient detail about their Health / Illness to enable them to make informed decisions about their own management. Our Clinicians will discuss with and involve (where necessary) patients and their Family / Carers where

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Garndiffaith Branch Site “Same Day” Appointments

Following complaints from a number of Garndiffaith based patients, the way to book an appointment at Garndiffaith is as follows: If you require a Same Day appointment (both morning and afternoon) at our Garndiffaith site, you will need to call

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Repeat Prescriptions

Please be aware that under the General Medical Services (GMS) Agreement 2004, we have 48 hours (two days) in which to prepare a repeat medication request. This means that for example, if you request a prescription in a Tuesday, it WILL NOT

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Practice Closures

From time to time, the Practice may have to close. This will depend on whether it is for Staff Training, which is normally for 1 hour over lunch or if a GP Network Meeting is being held. Staff Training is

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