Due to Patient Safety issues, we employ a Prescribing Clerk. This person is the only person in the practice who will be dealing with all aspects of repeat prescriptions apart from our GPs. No other member of staff has the security clearance to deal with such requests.
We strongly advise that you give our prescribing clerk 48hrs notice to enable her to re-issue the prescription via our GP’s. You must ensure that your request is done via the white page of your previous prescription, simply by ticking the boxes of the required items. Failing that, you must put the request in writing. If need be, you can send your request via the post (or posted through our door, or left in the box in Reception) using a Stamped Adressed Evnvelope (SAE) to ensure that we can post the prescription back to you. This will then be sent to our prescribing clerk whose responsibility it is to deal with the request. Under no circumstances can we accept a request over the phone.
If using a chemist to order your prescription, we advise that you give them 5 days notice to ensure the order is ready to collect.
We politely remind patients that it is their own responsibility to ensure they order repeat medication in time before they run out. We ask that you do not take your frustrations out on our staff because of something that you have forgotten.
Prescriptions will be ready for collection after 2pm on the due day (48hrs later).