Our Nurse Triage system works as follows:

Each morning, once all the “Same Day” appointments have been given out, you may be offered a “Telephone Call Back” from our Practice Nurse. You will be asked for a short reason as to what your condition is by our Reception Staff. This is in order for the Nurses to prioritise what could be deemed as more urgent. i.e. If one patient is complaining of chest pains and the other has a skin rash, you will hopefully understand that in this instance, the chest pain may be more important to contact than the skin rash. Please note that you do however still have the right to say that the reason for your call is personal. However this MAY delay the call back from our Nurse.

If our Practice Nurses feel that a Patient should be seen by a GP, she will arrange that on the phone for the same day.

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