Please be aware that under the General Medical Services (GMS) Agreement 2004, we have 48 hours (two days) in which to prepare a repeat medication request. This means that for example, if you request a prescription in a Tuesday, it WILL NOT be ready until the Thursday. The 48 hours (two days) are working days and DO NOT include weekends and/or Bank Holidays.
It is the patient’s responsibility to ensure that the request is handed in on time. There is no need to request the medication more than a week in advance, as the request WILL NOT be actioned. If you are going on holiday etc, this needs to be clearly marked on the request.
One of the biggest delays in handling requests is that some patients believe that because they have been prescribed a medication once, they can then ask for more of the same medication as and when they feel they need or want it. THIS IS WRONG! Whether or not you are able to have repeat medication is discussed with your GP and it is clearly marked on your WHITE (Right had side) of your prescription. It has boxes on it, which enables you to tick the boxes, as and when you require to have those repeated (hence the name a Repeat Prescription). This white part also carries important information to you.the patient i.e when your medication review is due etc. If a medication you have had IS NOT on the white part, then it has not been marked up as a repeat medication by your GP. PLEASE DO NOT LET YOUR CHEMIST KEEP THIS WHITE PART UNLESS YOU ARE HAPPY FOR THEM TO HAVE IT AND YOU HAVE CHECKED IT FOR ANY PERSONAL INFORMATION.
We DO NOT accept repeat medication requests over the phone. We MUST either have the white tear off part of your last prescription or have the request in writing. If posting to us, you MUST sent us a stamped addressed envelope (SAE) if you want it posted back to you (please give 5 days notice by post) or it must CLEARLY be marked up as to which Chemist you want it to go to. If no SAE is revieved, you prescription will be sat at Reception, waiting for you to collect.
This Practice deals with around 350 Repeat Prescription requests on a DAILY basis, so can we politely ask you NOT to put pressure on our Reception Staff to get your signed “Here and Now”. If you need it by a certain date or time, then please ensure you put the request in on time.
Many thanks for your anticipated help and understanding.